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Questions

Support Login (24/7 Customer Support)

DO NOT send support request email to MarchHost, please use the ticketing system below.

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Domain FAQs
  1. How do I change my DNS details with Register.com
  2. What are your DNS Name Server details?
  3. Where can I order NEW domains?
  4. Where can I manage my domains ordered through MarchHost
  5. How do I change my DNS details with Network Solutions
Email FAQs
  1. How do I setup Outlook Express to send and receive email?
  2. How do I create a catchall account to intercept improperly addressed email?
FTP FAQs
  1. What is the easiest way to upload my site via FTP?
  2. Where can I download other FTP programs?
Microsoft Frontpage 2000
  1. How do I upload my Frontpage website?
  2. Do I publish to my IP addres or my website name?
  3. Can I use Frontpage and an FTP program?
CGI FAQs
  1. What is the path to Perl?
  2. What is the path to sendmail?
  3. Does the server support server side includes (SSIs)
  4. What is a 400 Internal Server Error and how do I fix it?
  5. Where can I get more Perl or CGI scripts?
  6. What does CHMOD mean?
Billing, Refunds, & Guarantee Policies
  1. Which portions of my hosting costs are refundable?
  2. Are domains refundable?
  3. How do I qualify for the 30 day guarantee?


Answers
Domain FAQs
  1. How do I change my DNS details with Register.com
    when you originally got your domain name from register.com (your registrar) you would have recieved a username and password from the registrar to make any changes to the DNS details for the domain name. If your aren't sure what details you need to change, here is what you need to do.

    Go to their home page register.com, choose
    MANAGE MY ACCOUNT

    Enter your username, password and domain name.

    If you don't have the details use the link, further down the page. It looks like this.

    Forgot your password or user name?
    Want to change your password?

    Once you have logged in click on your domain name which should be listed on the left hand side, then click the Modify DNS link on the main screen. You need to enter the following details:

    Primary Name Server Hostname
    NS.MarchHost.com

    Primary Name Server IP address
    66.220.24.213

    Secondary Name Server Hostname
    NS2.MarchHost.com

    Secondary Name Server IP Address
    66.220.24.214


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  2. What are your DNS Name Server details?
    Primary Name Server Hostname
    NS.MarchHost.com

    Primary Name Server IP address
    66.220.24.213

    Secondary Name Server Hostname
    NS2.MarchHost.com

    Secondary Name Server IP Address
    66.220.24.214

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  3. Where can I order NEW domains?
    You can order from ClientByDesign.us
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  4. Where can I manage my domains ordered through ClientByDesign.us?
    You can manage the domains that you have purchased through
    clientbydesign.us via account management at:

    www.clientbydesign.us
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  5. How do I change my DNS details with Network Solutions
    If you have a domain name that was registered through Network Solutions (Sometimes called Internic). You need to follow this procedure to effect changes.

    1) Go here:
    http://www.networksolutions.com/en_US/makechanges/

    2) Insert your domain name where it says:

    Enter the domain name to manage, then click Go!

    3) Then under "Self-select what you want to do (recommended)" select from the drop down menu:

    transfer my domain name to another ISP.

    The click GO!

    4) On the next screen enter the email address that is used for the Admmin contact when the domain name was originally registered.

    Then enter the domain name then click go:

    5) On the next page under the heading:

    "Name Server Information"
    Enter the following information:

    Primary Server Hostname:
    NS.MarchHost.com


    Primary Server Netaddress:
    66.220.24.213

    Secondary Server Hostname:
    NS2.MarchHost.com

    Secondary Server Netaddress:
    66.220.24.214

    6) Once you have done that click on the button,

    Submit this form for processing.

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Email FAQs - "Substitute the domain name of your site for "YourDomain" in the following.
  1. How do I setup Outlook Express to send and receive email?
    How do I set up mail in Outlook Express to work with my new MarchHost server?

    1.Open "Tools", then "Accounts" then go to the "Mail" Tab

    2.Now click "Add" You will see three options to choose from, pick "Mail"
    3.For "Your Name" type in whatever name you want, then hit "Next"

    4.For "E-mail Address" type you@YourDomain.com then hit "Next"

    5.For both Incoming and Outgoing mail type mail.YourDomain.com then hit "Next"

    6.For "POP Account Name" type your username, and for "Password" type YOURPASSWORD, then hit "Next"

    7.For "Mail Internet Account Name" type yourdomainname.com, then hit "Next"

    8.Choose "I will establish my network connection manually" and hit "Next"

    9.Now click "Finish"

    10.You should be back in the main "Internet Accounts" window. To send mail using the new account, you will need to make it the default account. To do this, just highlight the YourDomain.com account by clicking on it once, then click "Set as Default" and Close.

    Please note: "yourdomain" is your actual domain. "Username" is your POP account username, "yourpassword" is the password for your POP account.
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  2. How do I create a catchall account to intercept improperly addressed email?
    1) From your User Management Screen (default screen upon opening your control panel), click on the pink EMAIL ICON next to a User Name. (next screen will appear) 2) In the Forward Email field enter the email address to which you want all of your email to be forwarded/dumped to. 3) In the Email Address field enter "@www.YourDomain.com". (Example: if your domain name is YourDomain.com then you would enter "@www.YourDomain.com" -- without the quotation marks.) 4) Click on the SAVE THIS button. You are done! Now all of your email now matter whom it is addressed to will be sent to the specified email address. Note that any users will continue to receive email, however any email addressed to a non-defined email address at your domain will be "dumped" to the email address you specified in step 3.
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FTP FAQs
  1. What is the easiest way to upload my site via FTP?
    The easiest way to upload your pages via FTP, is to simply use your browser.
    If you are using Internet Explorer 5 or later you can use it as an FTP program.

    You need to enter the URL of your domain name in the browsers address window
    in the following form:

    ftp://ftp.YourDomain.com

    where yourdomain is YOUR actual domain name.

    You will then be prompted to enter your username and password, as originally
    sent to you in your "welcome letter".

    You will then be logged into your root web directory, where you can either drag
    and drop your web pages, or cut and paste them into the browser window.
    Your default or home page, should be named index.html or index.htm

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  2. Where can I download other FTP programs?
    FTP Explorer is an easy to use and setup FTP client.
    FTP Explorer.

    There are many other FTP programs available on the web and you may use any of your choosing. If you'd like to see what else is out there, here is a list of download sites for you to browse:


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Microsoft Frontpage 2000
  1. How do I upload my Frontpage website?

    If you are publishing a web to the Web server you must have Microsoft FrontPage Server Extensions installed on it. If your account does not contact support (please login to your support ticket system above). Publish a web using HTTP

    Publish the files in the current web when you are ready to present your web site for public viewing, or when you want to update the files in your web. You can publish using HTTP (HyperText Transfer Protocol) if the the FrontPage Server Extensions are installed on the Web server to which you are publishing.

    Before you publish your web, you can specify which pages you want to publish. Then, when you publish your web, you have the following options:

    • Publish only the files that have changed. FrontPage compares the files on your local web to the files on the Web server, and only those files that are newer than those on the Web server are published. However, files that have been marked Don't Publish will not be published.
    • Publish all files, except those that have been marked Don't Publish. The files from the local web will overwrite all files on the destination Web server, even if the files on the Web server are newer.
    1. On the File menu, click Publish Web.
    2. Click Options to expand the list of options.
    3. Specify whether you want to publish only pages that have changed, or all pages.
    4. In the Specify the location to publish your web to box, type the location of a Web server, click the arrow to select a location to which you have published before, or click Browse to find the publishing location.
    5. Click Publish.
    6. FrontPage publishes your web. If you want to verify that your web was successfully published, click the hyperlink that is displayed after the web has been published your Web browser will open to the site you just published.

      If you cancel publishing in the middle of the operation, files that have already been published remain on the destination Web server.

    Tip To publish only pages that have changed to the same location you previously published to, click Publish


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  2. Do I publish to my IP addres or my website name?
    For best results with Frontpage 98/2000 use your website name when publishing. For example: "myname.com" would be CORRECT while the IP address 123.456.789.012 would be INCORRECT. Publish directly to your DOMAIN name -- not your IP address.
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  3. Can I use Frontpage and an FTP program?
    It is not recommended that you use Frontpage AND an FTP program. You can destroy the Frontpage extensions if you use Frontpage and FTP at the same time.
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CGI FAQs
  1. What is the path to Perl?
    The path to Perl tells your script where to find the Perl processing program on your server. This line should read:

    #!/usr/bin/perl
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  2. What is the path to sendmail?
    Sendmail is the program that allows a script to send e-mail. This line should read:

    /usr/sbin/sendmail

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  3. Does the server support server side includes (SSIs)
    Yes. All pages that utilize SSI must be named with the extension
    ".shtml."

    In order to use SSI's use the format "include file" or "include virtual" as the tag command.

    Example:

    <!--#include virtual="/cgi-bin/filename.cgi"-->

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  4. What is a 400 Internal Server Error and how do I fix it?

    This is a common error found in a Web browser when you are attempting to run a Perl or CGI script that has problems. The three most common reasons for this error are the following:
    1. Your script permissions are set wrong. Try setting them to 777 temporarily while troubleshooting the error.
    2. Your script was uploaded in binary file format instead of ASCII. You must upload Perl and CGI scripts in ASCII format only.
    3. Your path to Perl line is wrong. The very first line in your Perl program must be "#!/usr/bin/perl". You cannot have any spaces between your characters, and you cannot have any hard returns or text lines before this line.
    If none of these three reasons correct your errors, then you may want to take a look at your Error Log files. If the script is coded to print the errors it encounters, these will be displayed in your Error Log file of your server.

    If all else fails, you can usually find the script errors by logging in to your server via Telnet and running the script from the command line. Once you are logged into the server, you must change directories until you are in the one in which your script resides. At that point, type the following at the command line:

      perl filename.cgi -w
    Note: There should be one space after the word "perl". "filename.cgi" should be the actual filename of the script you are having problems with. "-w" is a warning switch, this will prompt Perl to give you any errors it sees in the script and it will give the line number that the error is on or near.
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  5. Where can I get more Perl or CGI scripts?

  6. The CGI Resource Index
  7. Script Search
  8. Matt's Script Archive
  9. Perl Archive
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  10. What does CHMOD mean?

    When adding new files such as CGI, Perl, etc. it is necessary to set specific permissions for the script to work.

    The UNIX directory and file structure has a system of permissions. You have permission to read a file, you have permission to write to a file, and finally, you have permission to execute a file. However, you are not always you. Unix splits identities into three categories. The first is you, the owner of the file. The second is the group you belong to. And third, others is the world, basically anyone who comes to your website.

    To change permissions you must issue a "change mode command", or more commonly referred to as the UNIX command "chmod". The documentation for your file or script will usually come with the proper permissions you need to set for your program to work. To set permissions, there are basically 2 methods UNIX recognizes.

    With FTP (and Telnet) your file properties are shown as -rwxr-xr-x.
    The first space designates if this is a directory by the letter "d".
    The next three characters designate the permissions for the "owner", r = read, w = write, and x = execute if the permission is set to "on" and "-" is the permission is set to off.
    Permissions for the "group" and "world" (other) are designated by characters 5-7 and 8-10 respectively.

    The second method we are calling the alpha method because permissions are set, by way of a telnet session, using alpha characters. You simply specify with the group or groups whose settings you want to change ("u" represents "user" or you, "g" represents "group", "o" represents other or world and "a" represents "all") and all the settings you want to change ("r" for read access, "w" for write access, and "x" for execute access). To set your file world-writable, you would type "chmod o+w ". To set it executable to everyone, you would use "chmod a+x <filename>". The plus sign indicates you're adding permissions. You can use a minus sign to remove permissions.

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Billing, Refunds, & Guarantee Policies
  1. Which portions of my hosting costs are refundable?
    The hosting fee itself is refundable. Any setup fees, as well as additional services such as search engine promotion and webdesign are non-refundable.
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  2. Are domains refundable?
    No. Domains are not refundable.
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  3. How do I qualify for the 30 Day Guarantee
    Be default, all clients receive a full thirty (30) day money-back guarantee for the current month's hosting applicable for server failure or technical difficulty on the part of MarchHost. All other refunds are payable via a pro-rated calculation where refund amount = (HOSTING COST/NUMBER OF DAYS IN MONTH) x REMAINING DAYS IN MONTH) in order to refund the unused portion of your hosting, if any.
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